The Department of Health (DOH) has updated the features of the national COVID-19 vaccination certificate or VaxCertPH, urging the public to request again for new certificates.
The DOH posted on Monday, Feb. 7, through their social media accounts that vaccinated individuals who have generated their vax certificates before Feb. 7 will have to secure the newer version as these will reflect the system’s improvements.
The unique QR codes – assigned to each vaccinated citizen – that are found on the first version will become “outdated and unreadable,” as per the DOH’s post.
VaxCertPH has been updated with new features! All citizens who generated their certificates before February 7, 2022 are urged to request the new version of VaxCertPH in the portal, since the QR code of previously generated certificates will become outdated and unreadable. pic.twitter.com/E1bZ2z1Gjk— Department of Health (@DOHgovph) February 7, 2022
Those who have been vaccinated may either visit their local government units to have their certificates reissued or log on to the official website at vaxcert.doh.gov.ph. To secure your certificate, a minimum 46 hours should have passed after your second dose.
A number of netizens, however, have already expressed difficulty in generating their certificates through the official website.
Some who have first accessed the website are greeted with a page that read: “We are upgrading our system to serve you better. It will be back shortly,” then are able to only access the site after a number of tries.
Majority of netizens who commented on the DOH Facebook post shared that the site often yields a page that says the individual has no existing records of vaccination, when they have already been inoculated. The page also notes that this may have occurred either due to incorrectly registered information or the lack of update in the system’s records.
The website then prompts the user to upload proof of vaccination, a government-issued ID, and their personal information to verify the person’s vax records.
On the other hand, those who have been able to successfully go through the steps for downloading their vax certificates are then told to revisit the site after 10 minutes as their certificates are queued.