CIMB Bank Philippines says it started returning customer funds impacted by unauthorized transfers
The all-digital lender CIMB Bank Philippines said it has started the reversal of funds to customers whose accounts were affected by unauthorized transactions.
CIMB, in a Facebook post on Sunday, April 27, said the incident of unauthorized fund transfers on the night of April 26 "has been resolved."
In the comments section, however, several customers lamented about still not getting their money back.
"We would like to update you that we have started the reversal of funds to customers who have been impacted by the recent unauthorized fund transfers," the bank said. "You may check your accounts. We will update you as soon as we have completed the reversal. We apologize for any inconvenience this has caused."
"Rest assured that your security continues to be of utmost importance to us. Thank you for your patience and understanding," it added.
Other customers also said they're unable to update their transaction limits. In response, CIMB said it temporarily adjusted its customers' daily withdrawal limits to help protect their accounts.
"Please be assured that this is only a precautionary measure, and we expect to revert to the usual daily withdrawal limits within the day. Thank you for your understanding and patience," it said.
CIMB said in its April 27 statement emphasized that its core banking system and customer data "remain secure and uncompromised." It didn't provide an explanation as to what led to the unauthorized fund transfers.
"Protecting your security continues to be our highest priority," it noted. "We regret any inconvenience this incident may have caused and want you to know that we are taking all necessary steps to strengthen our systems further."
"We sincerely thank you for your patience and understanding, and we remain fully committed to serving you with the highest standards of security and service," it added.
CIMB's banking services through its app and partner apps have also been restored after undergoing a "system check," which was announced at 12:50 a.m. on April 27.
CIMB Bank Philippines is part of the CIMB Group of Malaysia. It's known for offering competitive interest rates.
Last February, it announced having over nine million customers, and shared it's targeting to have 10 million customers this 2025.
