BPI says duplicate transactions issue has been resolved
The double transaction glitch recently experienced by Bank of the Philippine Islands (BPI) account holders has been resolved, the Ayala-led financial institution announced on the night of Jan. 4.
"Thank you for your understanding and support. We are pleased to inform you of the successful resolution of the duplicate transactions on affected BPI accounts," the bank wrote in a Facebook post published at 6:30 p.m.
Earlier today, the phrase "0431 debit memo" trended on Twitter following reports from BPI account holders that duplicate debits were reflected on their accounts. Others reported the bank's mobile app to be inaccessible at around 9:30 in the morning.
Minutes before users experienced technical issues on the app, BPI released a statement on Facebook, which says that the online duplicate transactions were experienced by clients on Dec. 30 to 31. The bank added that it is solving the problem within the day.
"Following the double posting of ATM, CAM deposits, POS and e-commerce debit transactions from Dec. 30 to 31, 2022, please be informed that we expect correction of the duplicate transactions within the day," the post read.
The Bangko Sentral ng Pilipinas (BSP) afterward announced on Facebook that it is working closely with BPI on the "reversal of its erroneous transactions" and has directed the bank to "submit a timeline and regular updates" on the matter.
"The Bank already identified the root cause of the operational error and committed to reverse the erroneous transactions and restore mobile and internet banking services the soonest possible," BSP wrote.
While BPI has informed its clients of the "successful resolution" of the glitch, it also noted that they may still experience "intermittent access" to its web and mobile platforms, given the "high volume of inquiries" on its online banking channels.
"Rest assured that your account is safe and secure," the bank concluded its post.