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Converge ICT discloses 'a small portion' of customers' accounts hit in data breach

By Camille Santiago Published Mar 10, 2022 9:02 pm

Internet service provider Converge Information and Communications Technology Solutions (ICT) Inc. has suffered a cyberattack after being rocked by a data breach.

Converge ICT on Mar. 10 said that hackers "attempted to view certain account details of other subscribers" through their GoFiber app.

An investigation into a data breach revealed that the "unauthorized third parties" obtained personal information belonging to "a small portion of their customer base."

"Apart from the potential unauthorized viewing of the personal information, we have no evidence to date that any personally identifiable information has been misused," Converge ICT said.

The company added that it immediately instituted a higher level of improvement in its system since the discovery.

Converge ICT also said that no other personal information were compromised after they improved their security measures. They also said that the National Privacy Commission (NPC) and the impacted customers had been informed, in compliance with the Data Privacy Act of 2012.

"Thus, we would like to assure users of the GoFiber app that only they can access their personal information linked to their own accounts," it said.

The company also issued an apology to their customers, reminding them to keep their personal information to themselves.

“We would like to advise our customers not to provide any personal information to anyone who may contact you claiming to be the company’s representative. Kindly ensure that you take the necessary steps to securely log-in to your GoFiber App,” it said.

“Keep your security details to yourself and never give out your OTP, password, and other security information via email, SMS, or call,” it added.

Converge ICT assures that they are "firmly committed to protecting customer information and upholding privacy rights."

"We assure everyone that we will continue to employ the most advanced security measures to secure our network and systems,” it said.